Please note that these FAQ applied to subscription service only. If you have any questions. Please don't hesitate to contact us via firstname.lastname@example.org
♥︎ What is Happy Kit subscription?
Happy kits are bi-monthly subscription service. Every 2 months we will pick a theme and design planner kits and sticker kit. Please note that planner kits (Vertical kit, Mini kit and Hobonichi Weeks kit) shared the same/similiar designs, while sticker kit has different elements.
♥︎ When do enrolment opens?
The subscription service opens on every 28th of January, March, May, July, September and November.
♥︎ What kits do you offer?
Please click on each kits to see the details.
Sticker kit = The main kit with functional stickers and washi tape.
Vertical kit = Designed to be used with EC Life planner vertical. Full boxes have the width of 1.5".
Mini kit = A mini version of Vertical kit. Suitable for people who prefer white-space planning or those we don't use EC planner.
- Hobonichi Weeks kit
♥︎ How much does each kit cost?
Sticker kit = $25 USD
Vertical kit = $25 USD
Mini kit = $17.50 USD
Hobonichi Weeks kit = $17.50 USD
Shipping price is not included in the prices above. When you subscribed, The shipping price will be included.
♥︎ Shipping cost
- Shipping price varies in each countries. We categorised shipping price according to shipping zones hoping to make the price as lowest as possible.
- International countries = $5.80 USD
- Asia countries = $4.80 USD
- You will get flat rate shipping when you subscribe multiple kits.
If you subscribe all kits (4 kits), you will get free shipping!
We ship the package via Thailand Post as E-Packet or Small packet. Tracking service included. Once we shipped out your order. We will send email notification to you and tracking number.
♥︎ How often do you ship the kits?
Kits are shipped on 3th - 4th week end of the enrolled month, February, April, June, August, October and December.
♥︎ Can I just subscribe to this one time?
Yes! But you must cancel the next subscription before 25th of the enrol month! For example if you have enrolled our June kit and wanting to cancel the August kit, you must cancel subscription before 25 July.
We also going send you notification for your upcoming charged to let you know before sign up opens.
♥︎ What is the difference between each kit?
- Vertical kit, Mini kit and Hobonichi Weeks Kit are sharing the same artwork. As sticker kit contains only functional stickers. Sticker kit will not have the same element as other 3 kits.
- Sticker kit is the main kit. Therefore, it is the only kit that has washi tape and when we want to add goodies (pin, sticky note etc.) We will be adding to the sticker kit.
♥︎ Would you sell these kits in the shop without subs?
Once we have shipped all of the subscription orders. Leftover kits will be available to purchase at our shop. However, we cannot promise you that every products will be available. And product prices will be in full price instead of discounted price. Discount codes cannot be used on the subscription products.
♥︎ Why can't I view my subscriptions on my order page (in Shopify)?
We use PayPal subscription service. Therefore, you can view your subscription details on your PayPal account. Please follow this PayPal link to how to view your subscription plan.
♥︎ Billing information
You will be billed for your kit on the same calendar date as the day you sign up. For example, if you sign up on May 30, you will be billed on May 30 for your first kit. As for the second kit, you will be billed on July 30. And September 30 third kit etc.
♥︎ What is the benefit of subscribing the kits?
The subscription prices will be cheaper than the retail price.
If subscription products are available at the shop. The price will be in full price and unable to use coupon codes.
We cannot guaranteer that all of the products from kits will be available at the shop.
♥︎ What will I get if I subscribe multiple kits?
- You will get flat rate shipping price. Meaning that if you subscribe up to all of the kits together, the shipping price will remain the same.
- You will get exclusive gift for subscribing multiple kits. For example washi tape roll!
♥︎ How do I cancel my subscription?
If you are the first time subscriber and wanting to cancel the current month. We only accept cancellation within 24 hours of the order being placed. Please email (email@example.com) us with your full name and email address (for PayPal). We will refund and send email to notify you.
- If you want to cancel the subscription yourself. Please click this PayPal link to instructions on how to cancel subscription.
- If you want to unsubscribe the next month's kit, please cancel before 23rd of the enroll month.
♥︎ Can you combine my order (from shop) and subscription kit to save shipping price?
We apologised that we are unable to do combine shipping if you purchase individual kits. As kits have been prepared and ready to ship. We will only combine shipping when you purchase "multiple kits".
♥︎ How do I change my shipping address? (update)
As the subscription service uses PayPal function. We uses the shipping address in PayPal only (not from Shopify) to ship subscription kit. But if you purchase products from our shop, we will use Shopify address. Therefore, please change your address on PayPal and Shopify.
*Due to the problem with PayPal shipping issue*
Please email to let us know at firstname.lastname@example.org with your full name, email address (PayPal) and your new shipping address. Otherwise there's a possibility that PayPal won't be updating the new address on our side.
*If you subscribe more than 1 listing (eg. sticker kit and mini kit). You have to change address to both subscription. Changing 1 will not going to update both of the sub.*
*Please click on this PayPal link to the instruction of how to change your shipping address in PayPal*
Please make sure to change before end of the enrolment date.
♥︎ Custom fees/duty taxes/VAT (Value Added Tax)
Please note that custom fees/duty taxes/VAT are buyer's responsibility.
♥︎ Email notification and contact us
Shipping notification and updates will be sent to the email that you use to subscribe (PayPal). If you have any inquiries, please do not hesitate to contact us at email@example.com.
♥︎ If I have subscribed the previous kit. Do I have to resub for the next kit?
The payment will automatically process for every 2 months until you cancel the subscription.